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TopLoad

Support

Last updated October 1, 2026

Answers to the most common questions. Can't find yours? Email us and we will reply as soon as we can.

Contact us

Email support@topload.com. Please include your username (not your password), your phone model and what happened.

Common questions

Where do the prices come from?

Near Mint prices come from TCGplayer’s market price. Graded slab prices come from recent eBay sales for that exact company and grade, and the app shows how many sales each price is based on. Other conditions use the vendor’s price when it looks reliable, and say Estimated when we had to work it out from the Near Mint price. Prices update about once a day and are estimates, not appraisals.

A card or slab shows no price. What now?

Some cards have no recent sales, and we never borrow a price from a different grade. Open the card and type your own value in the custom price box. It counts toward your totals until you clear it.

How do I scan a card?

Open the Scan tab, hold the card about 8 inches from the camera in good light, and keep the number at the bottom of the card inside the frame. If it does not lock after a few seconds, tap Search instead and type the name.

How do I add a graded slab or a sealed product?

Search for the card or product, tap Add, and for a slab choose Graded slab, then pick PSA, BGS or CGC and the grade. Sealed products are found in Search with the Sealed filter. The camera reads cards only.

The price I see is different from TCGplayer.

We match TCGplayer for Near Mint. For other conditions TCGplayer does not publish a per-condition market price we can use, so those can differ, and estimated ones are labelled. Graded prices come from eBay sales, not TCGplayer.

How do friends and sharing work?

Pick a username when you start, then add friends by their username. Once a friend approves you, you can both see each other’s binders and what they are worth. What you paid, your purchase dates and your notes are never shown to anyone else. Set a binder to Only me to hide it.

How do I change my username?

Settings, then Change next to your username, or the Change button on the Friends tab.

How do I get my data out, or delete my account?

Settings has Export collection (CSV) for a spreadsheet of everything you added, and Delete account to remove your account and all data. See Delete your data for the steps.

The app will not sign me in, or something looks wrong.

Check your connection and try again. If it keeps happening, email us with your phone model, iOS version and what you were doing. A screenshot helps.

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